REFUND POLICY

At DAWLY, customer satisfaction is one of our top priorities. If you are not fully satisfied with your order, we are here to help.

Returns

We offer a 2-day return window starting from the date your order is delivered.

To qualify for a return:
- The item must be unused and in its original condition.
- All original tags and packaging must be included.
- Proof of purchase or order confirmation is required.

To request a return, please contact us at:
dawlyeg@gmail.com or DM instagram

Once your request is reviewed and approved, we will provide you with the return instructions. Please note that returns sent without contacting us first will not be

accepted.

Damaged or Incorrect Orders

We recommend checking your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away so we can resolve the issue as quickly as possible.

Non-Returnable Items

Items purchased during sales, promotions, or gift cards are not eligible for return or exchange.

Exchanges

Exchanges are available within 7 days after receiving your order.

To be eligible for an exchange:
- The item must be unworn and unused.
- All tags must remain attached.
- The product must be returned in the same condition it was delivered.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

For any additional questions or support, feel free to contact us anytime at:
dawlyeg@gmail.com